An important trend in business communications is Mobile VoIP phone systems. This combines two critical parts of a business technology ecosystem. A cloud-accessible VoIP phone application and mobile devices used for work.
Company phones are increasingly being answered via mobile device rather than a traditional desk phone. There are a few reasons for this.
First, the number of remote workers has exploded this year due to the pandemic, and many businesses plan to keep more work-from-home employees even after the crisis is over. Remote employees often find it easier to make and receive calls from their mobile devices.
Another factor is the mobility of the workforce in general and the growth of mobile use. According to a report released by Microsoft, over 80% of the typical office workload is now being handled by mobile devices.
Not all Charlotte businesses think about using a VoIP phone system to handle mobile calls because mobile phones have their own carrier plans. But there are actually several benefits to moving to mobile VoIP.
Mobile VoIP is expected to grow at a rate of 13% between 2019-2025.
Reasons to Consider Mobile VoIP for Your Small Business
VoIP phone systems have become indispensable this year as companies had to scramble to stay in operation during lockdowns from COVID-19. They allow employees to answer business lines from any location and any device.
VoIP also has multiple cloud-related features not available on landline systems, such as automatic voice transcription.
The multiple benefits of cloud-based phone systems have led many businesses to adopt the technology and replace expensive and outdated analog phone systems. Now, many are taking that next step to implement mobile VoIP. Here are several of the advantages.
Consistent Company Number
When employees are switching between a business phone line and their personal cell phone when they speak with customers, it can be confusing. Customers may not be sure which number they’re calling back, your business line or a personal cell number.
Having employees use VoIP on their mobile device allows them to keep a consistent company number for incoming and outgoing calls, no matter where they are. This is much less confusing for a customer and creates a more cohesive experience.
No Minutes Overage or Roaming Issues
When you use a traditional cell service for your calls, you can run into problems with plans running out of minutes or expensive roaming charges. VoIP bypasses this, and instead can send/receive calls using Wi-Fi, which offers much more flexibility.
You Can Text & Get Voicemail
A mobile VoIP number offers many of the same convenient benefits that employees may be used to when using their mobile phones. This includes the ability to send and receive text messages and voicemail.
VoIP goes a step farther by offering automatic voicemail transcription and features like voicemail to email.
Better Calling Security
When employees are using their own personal devices and data plans to make and receive business calls, you have no record of those calls or any way to know which clients call you and when.
When employees use your business VoIP service on their mobile device, you have better IT security and the ability to maintain call logs.
You also don’t risk an employee leaving and having an important customer call them on their personal phone instead of calling your business line.
Consistent Call Quality
Mobile carriers can have spotty coverage in some areas, which means garbled or dropped calls.
Mobile VoIP offers a consistent call quality, even if someone has poor cell reception.
If you have to pay for traditional cell phone plans with unlimited minutes for all your employees, mobile use at the work can become rather expensive.
VoIP offers significant cost savings because those calls are not using mobile plan calling minutes. VoIP on average is also very affordable for small businesses and easy to scale up or down as needed.
Integration with Your Team
If an employee receives a call on their cell phone and is not using Mobile VoIP, they can’t transfer the call to another extension or take advantage of other features of a phone system, like company directory or hold music.
With mobile VoIP, employees have all the same capabilities of your full corporate VoIP system, which includes the ability to easily transfer calls to another extension, participate in ring groups, use video calling features, and more.
Keeps Personal & Work Calls Separate
If an employee is using their own mobile number when leaving a message for a customer. That customer could end up calling them back at 10:00 at night, expecting to leave a message at a desk phone.
Employees can easily be overwhelmed if company calls are coming in on their personal number, not knowing which calls they should answer on the weekend and which are work related and can go to voicemail.
Mobile VoIP allows employees to keep their personal number private and separate personal and work calls. They’ll know immediately if a work-related mobile VoIP call is coming in.
Set Up a Mobile VoIP Phone System for Your Business
Rocky Knoll Technologies can get your business set up for office, remote worker, and mobile VoIP with a fully integrated and cost-efficient system.
Contact us today to schedule a consultation. Call 704.594.7292 or reach us online.