Who We Are
Our Story
Rocky Knoll Technologies began in 2007 when Chad Adams saw a need, not just for IT help, but for trustworthy relationships. He started small, helping local businesses with honest, personal support they could count on. Over the years, our client base has grown, and we have expanded our services to meet the evolving needs of our clients. Word spread—not because of ads, but because people told their friends about the care they received.
From the beginning, our purpose has been to glorify God by using the talents He gave us to serve others with integrity. That means dependable service, quick response times, and support that feels personal, because it is.
We focus on three cornerstones: Security, Reliability, and Productivity. Each one plays a vital role in helping your business thrive. But what truly sets us apart is the relationship we build with you. That’s what fuels our passion to go the extra mile.
To us, your business is personal—because it’s not just about fixing problems. It’s about helping you succeed.
Our Core Beliefs
At Rocky Knoll Technologies, these beliefs shape how we work, how we serve, and how we grow alongside our clients:
Go the Extra Mile
Excellence isn’t a slogan - it’s a mindset. Like a soldier on mission, we push past what’s expected. We follow through, take pride in precision, and do the job right, even when it’s hard. Under-promise. Over-deliver. Always.
Win the Right Way
The sea offers many directions, but not all of them lead where you want to go. We navigate by a steady compass—treating people with respect, making principled decisions, and doing the right thing even when it’s not the easy thing. That’s how we build trust that holds.
Ready to Pivot
Out at sea, conditions can shift in an instant. The key to staying on course is knowing when to trim the sails, shift direction, or navigate a different route altogether. We approach challenges the same way—staying alert, adjusting quickly, and finding the best way forward, no matter what the waters bring.
Shared Success
We believe in partnerships that work for both sides. When our clients win, we win—and that’s how we measure success.
Run Into the Storm
When adversity is on the horizon, we don’t wait it out—we move toward it with purpose. Facing the storm early means less damage, quicker answers, and a faster return to steady ground.
Hiccups Happen
Things don’t always go as planned. What matters is how we respond. We stay honest, stay humble, and stay committed to making it right.
Our Purpose
Our purpose is simple: to honor God, our Savior, by using the talents He’s given us to serve others with excellence. Every time we assist a business, we see it as an opportunity to reflect His character—through honesty, dependability, and attentive care that puts people first.
We’re not a break-fix shop, and we’re not looking for quick, transactional encounters. We’re here to build something that lasts. That means showing up consistently, listening closely, and offering the kind of IT support that feels more like an extension of your team than an outside vendor. We want to be the partner you can confide in—someone you trust with the strengths and struggles of your business, knowing we’ll handle it with care and confidentiality. Our goal isn’t just to resolve problems—we want you to know we understand your business, and we have your best interest at heart. That’s what long-term consulting looks like—and that’s what we’re here to provide. We strive to be the kind of partner you can trust, lean on, and grow with for years to come.
We believe in partnerships that bring real value to both sides. The most rewarding relationships happen when we’re rowing in the same direction—when there’s shared trust, clear communication, and mutual investment. In those settings, collaboration flows naturally, and we often feel like part of your team.
But we also know not every business is the right fit. If we’re in the same boat—paddling on opposite sides in opposite directions—we’re not going anywhere. And that’s okay. When that happens, it may just mean we’re not the right long-term partner for each other.
Things that set us apart:
- 12+ years of experience providing IT support for businesses
- All our plans include unlimited remote support
- Vendor management services
- Fast response times to minimize downtime
- Innovative and cost-saving cloud solutions
- Your satisfaction is guaranteed
Our Commitment
We’re not just here to drop off solutions—we’re climbing into the boat with you. That means learning your business from the inside out so we can help you steer with confidence and use technology to move forward, not hold you back.
Your success is our priority. You can expect reliable, experienced technicians who build real relationships and deliver results you can count on—day in and day out.
Our commitment is to add value and form a trusted relationship with your business. We are going to be in your business. That’s how we learn as much as we can to help leverage technology. Your business success is always our first priority.
Our Promise
We promise to treat your business with the same care and commitment we give our own. That means showing up, following through, and doing what’s right—even when no one’s looking. We’re not here to make a quick sale. We’re here to build trust.
When you partner with us, you’ll get IT support that’s responsive, personal, and grounded in integrity. We’ll work hard to make your systems secure, your team productive, and your business stronger—because your success matters to us.
Above all, we want to bring lasting value to your business—not just by solving problems, but by helping you move forward with confidence.
We want you to experience our service and feel confident recommending us to others, not because we asked, but because it’s what you naturally do when you’ve found someone you trust.
Our Passion
Our passion is simple: we love helping people—and we take pride in doing it well. We bring our knowledge, experience, and attentiveness to every conversation, always aiming to deliver solutions that are both smart and cost-effective. In fact, we’ve never had a client tell us they aren’t getting what they need or that we didn’t deliver on time—and that’s something Chad takes pride in.
We know how much small and mid-sized businesses rely on technology to stay secure, productive, and efficient. That’s why we move fast, communicate clearly, and make sure our solutions actually work for your business.With almost 20 years of experience, a full range of technical services, and a deep understanding of the tools that drive today’s businesses, we’ve built a reputation not just for fixing problems—but for doing it right and doing it quickly.
We don’t just want to be your IT provider. We want to be the team in the boat with you—steady, reliable, and helping you navigate forward when the current is strong, the waters aren’t clear, and the goal is to stay off the rocks.
Meet The Team
Chad Adams
Owner/Managing Partner
Chad is the principal at Rocky Knoll Technologies, LLC. From Project Manager to Azure/Server/Office 365 expert, he is versed in all technologies involved with small businesses.
Whitney Adams
Owner/Managing Partner
Whitney provides back office support to Rocky Knoll Technologies, LLC. She is the accounts receivable and account payable.
Jeremy Glenn
Sales & Support Manager
Jeremy specializes in the desktop environment as well as server support. He is an avid Carolina Panthers and Charlotte Hornets fan.
