There are several options when you’re considering a cloud-based VoIP phone system for your company. While on the surface, they may all look the same, there are distinct differences in VoIP services.
Your business phone lines are one of your most important customer-facing technologies. So, you want to ensure you have a service that’s going to give you important features, present a professional and easy experience for your customer, and be easy for employees to use.
74% of employees use a mobile app for VoIP business calls.
This year has been an especially big one for VoIP adoption due to the pandemic. Companies had to quickly transition to cloud-based tools that allowed them to keep operations running from anywhere. One of the most vital was VoIP, which allowed their phone system to still operate and calls to get answered, even with employees working from different locations.
If you’re looking to make the switch from a landline to VoIP or aren’t happy with your current VoIP provider, check out these tips for the most helpful features to look for.
Offered by a Local Service Provider
Some companies choose an online VoIP provider that’s in another country, which can be problematic when they need help. Users might have to deal with odd customer service hours or have language barriers when they need help.
It’s best to work with a local VoIP provider that’s in the Charlotte area, like Rocky Knoll Technologies. When you work with a local provider, you can get help when you need it and even have someone do an onsite visit if you like. You’re never left waiting to get the urgent help you need.
Good Mobile Application
Mobile devices are increasingly picking up more of the workload in businesses, and this includes being used to answer VoIP phone lines. You want to ensure that the solution you use doesn’t only have a good desktop experience, but also has a good mobile experience as well.
Mobile VoIP is the next big adoption phase for communications because it saves money and ensures a consistent calling experience.
Automatic Voicemail Transcription
One of the most time-saving features for employees is automatic voicemail transcription and the ability to have voicemails sent to their email or via SMS.
Without that service, if someone gets out of a long meeting and returns to eight voicemails, they have to listen through them all before they know which is the most urgent call back.
With voicemail transcription, employees can quickly read down messages and prioritize their callbacks in less time.
Auto Attendant/Company Directory
One of the features that makes a caller’s experience better is if they can choose exactly where to have their call directed, so they’re not having to explain their question to multiple team members before reaching the one they need.
Auto attendant and company directory features in VoIP put the control in the caller’s hands to choose the person or department that they’d like to be connected to.
Companies that focus on creating a great customer experience are 60% more profitable than those that don’t.
Text Messaging
If you can perform two important tasks with the same application, it saves you money and can streamline your user workflow.
Text messaging is used often when communicating with vendors or customers, and there is no reason this has to be separate from your VoIP service.
Look for a service that offers SMS messaging capabilities, allowing you to use your business number (keeping employee personal cell numbers private).
Free Desk Phones
Rocky Knoll Technologies is a FreedomVoice Authorized partner and one bonus we offer, unlike other providers, is VoIP-enabled desk phones free with your service.
VoIP desk phones give your team members a familiar calling experience and make the transition from landline system to VoIP a more seamless one for your team.
Enterprise-Class Call Handling
There are certain capabilities that large enterprise organizations use to get callers to the right person quickly and make the caller’s experience as pleasant as possible.
Look for these types of enterprise-class call handling features when choosing a VoIP system. They include:
- Call transfer
- Call rotation
- Ring groups
- Hold music
- Dial-by-name
- Professional voice recordings
Visual Call Reports & Easy Administration
Call reporting can provide you with detailed information you need to make timely decisions.
Look for visual call reporting capabilities that include things like caller patterns, caller information, and other helpful call reporting metrics.
It should not be difficult to control your phone service, add an extension, change a greeting, or run reports. Make sure to check out the administration interface, which should be web-based, to make sure it’s not confusing or cumbersome to use.
Look for intuitive and streamlined VoIP administration.
Get a Free VoIP Demonstration Today!
Find out just how much better your VoIP experience can be when you work with Rocky Knoll Technologies. We offer local service and support!
Contact us today to schedule a free VoIP demo. Call 704.594.7292 or reach us online.
