Managed Services
Most businesses don’t realize just how much technology they’re navigating—until something breaks. The days of running your company with a few desktops and a basic router are long gone. Now you’re steering through cybersecurity threats, remote work setups, cloud services, compliance standards, software updates, and everything in between. It’s a lot to manage, especially when you’re trying to stay focused on growing your business. In moments like these, you need more than tools—you need help navigating the rapids. That’s where we come in.
Listening First, Acting With Purpose
At Rocky Knoll Technologies, we know we’re not the only IT provider out there. But what sets us apart is how we listen. Really listen. Before we offer advice, we take time to understand your systems, your people, and your goals—so we can help get your business in ship shape and keep it there.
That means providing prompt, reliable support to your employees when they need it most. It means building a comprehensive security plan that protects what matters. And it means making sure your technology is helping your team work efficiently—not paddling against the current.
Plans Built With Intention
Our plans are structured, but never generic—built with intention, focused on quality, and tailored to what makes the most sense for your business. We build your plan around what’s actually going to move you forward—like a trusted captain who knows both the course and the weather ahead.
We’ve never had a client tell us they’re not getting what they need, or that help didn’t come in time—and Chad takes great pride in that. He built this company on relationships, not just resolutions. The heartbeat of Rocky Knoll is speed, honesty, and making technology easier—not harder—for you. We’re fast because we care. We’re affordable because we respect your investment. And we’re dependable because that’s what partnership should feel like.
Steady Guidance You Can Trust
For nearly two decades, businesses across the Charlotte area have trusted us to keep their systems secure, reliable, and productive. Not just because we know what we’re doing, but because we show up when it matters. That’s why every service we offer is built on those same three cornerstones—security, reliability, and productivity. They’re the current that carries everything we do.
We’ll walk with you through it all, so you’re not left drifting without direction. There’s a lot of IT noise out there. Our goal is to quiet it—and guide you with our steady hands on the wheel ensuring you stay on course. We don’t just want to keep your business afloat. We want to help you move forward, stay steady in rough water, and make the most of every tool on board.
Here’s Why Charlotte Area Businesses Entrust Their Technology to Rocky Knoll:
Experience & Commitment
You’re working with experienced technicians who believe in providing value to each and every customer. We are big believers in relationships, so we work to earn your ongoing trust every time we see you.
You Choose the Services You Need
Other IT providers will offer pre-set plans that will force you to buy services you may not need. At Rocky Knoll, we customize your managed services package to fit your budget, needs, and goals for the future.
Unlimited Remote Support
All our managed services plans come with unlimited remote support. You don’t have to worry about going over any limits and your staff can stay productive by getting the technology help they need when they need it.
Several Services Options
You can choose from a wide range of business technology services, all designed to give your company exactly what it needs to stay protected and competitive in today’s world.
Our Managed Services plan is a comprehensive solution that adds value and has a predictable cost.
Our plan provides each covered employee with:
- Monitoring & management of networking equipment, printers and network
- Unlimited Priority Remote Support
- Two hours of onsite support each month
- Training
- Periodic Business Reviews
- Discounted labor rates on project work
- Management, Monitoring and Disaster recovery for servers, both on-premises and cloud
- Microsoft 365 license for email, desktop apps and cloud storage
- 3rd Party Email Security Filter
- Security Software & monitoring
- User & Workstation monitoring
- Unified company email signature
- Microsoft 365 tenant backup
- Managed Firewall
Our Approach
- Our goal is to make sure your business is covered from a security perspective and has the reliability you demand to take care of your customers.
- We also have some add-on plans to add additional security (helps with peace of mind and compliance), productivity and workstation backup.
- We take a multi-pronged approach to make sure your business has what it needs to not only survive, but to thrive in the business world.
